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Monday, 30 May 2016

Introduction to MSP Programme Management





Learn how to manage successful programmes by completing the Introduction to MSP Programme Management course from LEO Skills partner. Since 1999, the Managing Successful Programmes has been a world-leading framework for creating an overview of projects, ensuring that they align with specific business strategies.


Introduction to MSP Programme Management

Product Description


Course Type 
Project & Quality Management - Introduction to MSP Programme Management

Details 
The Introduction to MSP Programme Management course from LEO Skills partner gives a comprehensive overview of the methodology and is best suited to: Project and programme managers who want to sharpen their skills and work towards earning a globally-recognised qualification. Project team members who need to better understand and apply the MSP processes to their corporate programmes. Employees who want to improve their chances of promotion within the project management team. Individuals who would like to cross-train for a career in programme and project management. The Introduction to PRINCE2 Project Management course gives participants a high level introduction to the themes and processes that make up the framework. Using a series of instructor led videos and self-study courseware, the Introduction to MSP Programme Management course is delivered online using the LEO Skills partner learning platform. The elearning platform ensures course contents are available anyplace anytime, allowing participants to study whenever and wherever is most convenient. Students can test their progress through each module using the supplied flash cards and educational games; there are also numerous examples in each section that help learners understand the practical application of the PMP techniques being demonstrated. Students can also use the LEO Skills partner social network to discuss topics and concepts with their peers, adding another valuable learning tool by which to further enhance their knowledge and skills.

Key Learning Points 
Designed to help professionals with little or no experience, the Introduction to MSP Programme Management course from LEO Skills partner introduces students to the basics of programme management, giving a high level overview of the concepts that would be covered in more depth when studying for the MSP Foundation & Practitioner examinations. As they progress through the course, learners will cover many topics including: The core concepts that underpin the MSP framework. The importance of developing a strategic vision for projects and programmes. How to build a project blueprint from the vision statement that outlines the fundamentals expectations and deliverables of the project. Writing a programme definition document that helps to clarify what needs to be achieved by the project. Developing a programme plan that helps put controls in place to help keep the project moving forwards. Using benefits realisation management to ensure that programmes deliver the expected positive outcomes. Restructuring the organisation and team to support the project before implementing a Programme Office to deliver change. Defining the business case for programmes. The importance of leaders, rather than managers when delivering transformational change. The use of tranches to simplify and segment project delivery. Delivering the capability and realising the benefits outlined in the project dossier. Implementing Quality Management to ensure all project deliverables are of a standard acceptable to stakeholders. Using risk management and issue resolution to keep programme tranches on track. Completing a project and obtaining sign off from all stakeholders. 

Advantages of this Course 
Upon completion of the Introduction to MSP Programme Management course, students will have mastered the fundamental techniques of programme management using the framework. They will also have acquired basic knowledge that can be used as the basis for study toward both MSP Foundation and Practitioner level exams and earn the accompanying qualifications. Other benefits available through the Introduction to MSP Programme Management course include: A greater understanding of project and programme management techniques, and how they are applied to raise standards and improve outcomes. How to improve project and programme management team performance. Improved employment prospects through internal promotion, or elsewhere in the project management sector. The Introduction to MSP Programme Management course from LEO Skills partner is a mandatory requirement for any individual interested in learning about the MSP framework and how it is properly applied. The course also lays the foundation for further study towards the well-regarded MSP Foundation and Practitioner qualifications.

Course Type 
Online Course

Course Access 
3 Months

Exams Included 
No


Customer Service Diploma



Develop the skills required to be an exceptional customer services representative with this in-depth course from LEO Skills partner. Despite self-service and online shopping becoming more common, people still need pre-and post-sales care – which is where a diploma in Customer Services can help.


Customer Service Diploma

Product Description


Course Type 
Business - Customer Service Diploma

Details 
This course is an ideal training choice for: Experienced customer services agents who need to earn an industry-recognised qualification. Anyone recently seconded or promoted into a customer services role. Individuals who need to earn a qualification in customer services help them complete a career change. The Customer Service Diploma course will learn about the role of agents in the modern business, and how to develop the soft skills required to deal with clients in the most challenging circumstances. The course also takes learners through the differences between electronic and telephone services, and the tools and techniques required to deliver an excellent experience to clients. The Customer Service Diploma course from LEO Skills partner consists of 11 in-depth modules which are completed using a combination of interactive quizzes, electronic manuals and instructor-led videos to help students learn about working as an agent. The course is delivered online via the LEO Skills partner learning platform so that learners can complete the module anytime, anyplace using any device as is most convenient for them. At the end of the course, students will complete a short multiple-choice exam which, when they pass, will earn them the Customer Services Diploma.

Key Learning Points 
The Diploma course takes students with little or no experience of customer services through everything they need to become a valuable member of any support team. And although just 11 modules long, the course covers everything needed for learners to cover even the most in-depth customer issues. The courseware covers a number of subject areas including: Understanding the role of customer services in creating satisfied customers. How to focus services solely on the customer and their needs. Developing the attitude required to deliver and exceptional service to clients. Customer retention and the importance of keeping existing clients on board. Delivering customer service in a face-to-face environment. Delivering customer service over the telephone. Delivering customer service online. How to deal with difficult customers and overcome their negative experiences. Escalating calls and queries to the relevant manager or agent. Creating a positive impression of your company and service at every interaction. At the end of the modules, students will have the opportunity to sit a test. By getting 70% or more of the questions correct, they will have earned their Customer Service Diploma.

Advantages of this Course 
From absolute beginners to experienced agents, the Customer Services Diploma helps students develop their skills, helping them to deliver an exceptional service to their clients. A better understanding of their role as a customer services agent, helping them deliver a better service to clients in store, on the phone or online. Greater confidence in managing client interactions and relationships. Being able to work better with other members of a customer services team. A qualification that confirms their service skills and abilities, making it easier to secure a job. The Customer Services Diploma helps increase employment opportunities, with an industry recognised certification that confirms the student’s abilities. They will also have a good foundational knowledge on which to build as they take their career and learning further.

Course Type 
Online Course

Course Access 
1 Year

Exams Included 
No Certification Yes
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Sunday, 15 May 2016

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